Vision Loss Rehabilitation Canada is committed to your privacy. This policy outlines how we collect, use, disclose and retain your personal information. It reflects the principles and requirements set out in applicable privacy legislation. We reserve the right to update this policy without prior notice to reflect changes in our practices. The version of the policy appearing on this website is the authoritative version.
Personal information is information that can be used, on its own or in combination with other data, to identify or contact a specific person. It includes facts, assessments and opinions. Personal information does not include anonymous or aggregate information that cannot be traced back to you personally.
We collect personal information about you over the course of your involvement with Vision Loss Rehabilitation Canada. What information we collect, and how we use and disclose it, depends on the specific circumstance, the nature of your involvement with our organization, and the consent you provide.
The personal information we collect from clients includes :
We collect this information when you:
We use your personal information in order to:
From time to time, we may wish to use your personal information for new or additional purposes, in which case we will request your consent as required.
Your personal information will not be disclosed without your consent for purposes other than those for which it was collected, or as permitted by law. We may disclose your personal information to third parties in the following limited circumstances:
The length of time we retain personal information varies depending on the situation and the type of information. Our record retention policy outlines the following standard retention timelines :
Unless there are exceptional circumstances such as pending legal matters, when these timelines have elapsed personal information is securely destroyed, deleted or de-identified.
We make reasonable efforts to ensure your personal information is accurate, complete and up to date so that we can fulfil the purposes outlined in this policy. We rely on you to provide us with accurate information and to notify us when your information needs to be updated.
We also take reasonable measures to ensure that our systems keep personal information safe from loss or theft, unauthorized access, use, copying, disclosure or modification. Safeguards include but are not limited to:
This includes mandatory reporting of privacy breaches to information and privacy commissioners in situations and jurisdictions where this is required.
You have the right to access and correct inaccuracies in the personal information we have about you in our records.
To do so, contact Vision Loss Rehabilitation Canada with a request in writing . To protect your privacy, we will take reasonable steps to verify your identity upon receiving your request , and ask you to complete a standardized request form.
We will respond to all requests to access or correct personal information within 30 days, either providing access to the requested information, providing written notice of the need for an extension, or providing written notice of why the request cannot be fulfilled .
If you are requesting a physical or digital copy of your personal information , you will be informed of any applicable fees ahead of time. Fees are capped at a reasonable rate.
Generally, you can visit our website without providing us any personal information. However, our site does use several types of technology to log different types of non-personally identifiable information, for different reasons.
Links to third-party websites
Links to third-party websites from any Vision Loss Rehabilitation Canada websites or other digital platforms are provided for the convenience of our users. We have no control over, and therefore no responsibility or liability for, the manner in which the organizations that operate linked websites may collect, use, disclose or otherwise treat your personal information.
The inclusion of any link does not imply our endorsement of any other organization, its websites, products and/or services.
The privacy officer can be reached at:
Vision Loss Rehabilitation Canada
1929 Bayview Avenue
Toronto, ON, M4G 3E8
You also have the right to challenge our compliance with applicable privacy legislation, by contacting the
Privacy Commissioner of Canada or
your provincial Information and Privacy Commissioner .